SIA «Studio Freestyle»
Reģ. Nr. 40003727145
Jur. Adres.: Ierēdņū 2-19, Rīga, LV-1013, Latvija.
CITADELE BANKA A/S
TERMS AND CONDITIONS OF RETURN OF GOODS
(Consumer — a natural person who expresses a wish to purchase, purchases, or might purchase or use goods, a service, digital content, or a digital service for a purpose not related to his or her economic or professional activity).
In accordance with:
Consumer Rights Protection Law. Law of the Republic of Latvia. Official Gazette Latvijas Vēstnesis No. 104/105, 01.04.1999;
Cabinet of Ministers Regulation No. 255 “Regulations Regarding Distance Contracts”. Law of the Republic of Latvia. Official Gazette Latvijas Vēstnesis No. 102, 28.05.2014.
SIA «STUDIO FREESTYLE», taking due care of honest and fair commercial practice, hereby informs that when purchasing the product from the www.tribal.lv online store you may exercise the right of withdrawal and unilaterally withdraw from the contract within 14 (fourteen) calendar days from the date of receipt of the product.
Exercising the Right of Withdrawal:
- Exercising the right of withdrawal shall mean “notifying” of withdrawal from the order, namely, giving or sending a “notice of withdrawal” to SIA «STUDIO FREESTYLE»;
- To notify of the withdrawal, the Consumer may use the “return form” provided by SIA «STUDIO FREESTYLE» and completed by the consumer;
- Important! The right of withdrawal has been exercised if the “notice of withdrawal” is sent or submitted within the term for exercising the right of withdrawal to the e-mail address of SIA «STUDIO FREESTYLE» firstname.lastname@example.org;
- The goods supplied – the Consumer, within a period of 14 days from the day of sending or submission of the “notice of withdrawal”, shall deliver or send the received goods to SIA «STUDIO FREESTYLE»;
- Liability of the Consumer – the Consumer shall be liable for impairment of the product or the use thereof contrary to good faith, if during the period of exercising the right of withdrawal the product has been used exceeding the limits necessary to clarify and verify the properties and type thereof;
- Important!The use of the product to clarify and verify the properties and type thereof shall be carried out insofar as what would be possible on site in the store.
Return of Goods:
- The Consumer shall be entitled to return the product within a period of 14 (fourteen) calendar days counting from the day you have received the product.
- In the event of exercising the right of withdrawal, the costs of returning the goods to the online store are borne by the Consumer.
- If the Consumer exercises the right of withdrawal, it shall be the duty of the Consumer to return the goods to the seller without undue delay, but no later than within a period of 14 (fourteen) days after written notice of withdrawal.
- The product must be in its original packaging; the product must be unused and in the same condition in which you received it.
Product Return Form:
- When exercising the right of withdrawal, the Consumer shall, within 14 (fourteen) calendar days from the moment of receipt of the product, fill out the PRODUCT RETURN FORM – available here.
- The Consumer shall enclose to the Product Return Form the documents confirming the purchase of the goods and shall send them to the e-mail address of SIA «STUDIO FREESTYLE»: email@example.com.
- The original Product Return Form must be enclosed with the product you wish to return at the time of return of the goods.
SIA «STUDIO FREESTYLE», upon receipt of the returned product – will send an email to the Consumer confirming that SIA «STUDIO FREESTYLE» has received the returned product from the Consumer.
Upon receipt of the product, SIA «STUDIO FREESTYLE» shall inspect the packaging of the product and conformity thereof to the Product Return Policy within 1 (one) business day.
After inspecting the returned product, the Consumer will receive an electronic mail letter from SIA «STUDIO FREESTYLE», where SIA «STUDIO FREESTYLE» will indicate (A or B):
A] The product conforms to the Product Return Policy and a refund will be issued to the Consumer within 3 (three) business days.
B] The product does not conform to the Product Return Policy, enclosing thereto an explanation of why SIA “Studio Freestyle” refuses to accept the product back.
When performing product return, the Consumer must enclose the documents confirming the payment (copies thereof).
If the Consumer has any questions, concerns or needs further advice on the Terms and Conditions of Return of Goods, please contact us:
By writing to the electronic mail address: firstname.lastname@example.org or by calling to mob. telephone: +371 29 258 686